Why did my edit fail?

A failed edit is different from a bad-looking edit. Failed means no image was produced at all — usually a red error state in the editor and a "Credit refunded" toast.

What you should see

• The edit shows a failed state, not a finished image.
• Your bonus credit balance went up by the cost of the failed edit (1 or 2 credits typically).
• A toast: "Edit failed. Credit refunded."
• A row in your credit history with type "refund."

If any of those are missing, email support with the timestamp and the project URL. We will look into it and grant the credit back manually.

Why it happens

• The AI provider had a transient outage. This is the most common cause. Check our status page.
• The image was rejected by content filters. Rare for property photos, but it can happen with photos that contain people in the foreground.
• A timeout. The job took longer than the 3-minute window we allow.

What to do

Try the edit again. Most failures are one-off. If it fails twice in a row on the same photo, switch to a different preset or use a different source photo — there may be something about that specific image the current model cannot process.

If failures persist across multiple photos, check our status page. If everything looks green there but you are still seeing failures, contact support.