Refund Policy

This policy covers when and how Twilight refunds credits and subscription payments. For a quick summary, see refunds: short version.

1. Automatic credit refunds

When an edit fails for a technical reason (the AI model returned an error, timed out, or did not produce an image), Twilight refunds the deducted credit to your bonus pool automatically. No support contact is required. You will see a toast in the editor and a row in your credit history with type refund.

Automatic refunds apply only to edits that did not produce an image. They do not apply to edits that completed successfully but produced a result you are unhappy with.

2. Quality-based credit grants

If an edit completes but you are not happy with the output, click the flag icon on the edit and select a reason. Reports are reviewed by a human and we routinely grant goodwill credits for genuinely poor outputs. We cannot do this automatically because every user would be eligible to refund the majority of their spend, which is not viable.

3. Subscription fees and credit packs

Within 30 days of any payment, whether a subscription charge or a one-time credit pack, we refund the unused portion of the credits that payment bought. The refund is pro-rata on what is left. If you have used a quarter of them we refund three quarters of what you paid, and if you have used none we refund all of it. The credits being refunded are removed from your balance at the same time, so a refund returns the money and the unused credits go back.

We work the unused portion out from your credit history, capped at the number of credits the payment granted, and confirm the amount with you before sending anything back. Credits are spent from your subscription allowance first and your bonus pool second, so pack credits are the last thing a new edit draws down.

Fees are billed in advance. After 30 days a payment is final, but you can cancel at any time to stop the next one. When you cancel you keep access and your remaining subscription credits through the end of the billing period you have already paid for. Bonus credits from packs never expire and survive cancellation.

To ask for a refund, email support@twilight.pics from your account address within the 30 days, with the invoice ID from your receipt.

4. Mistaken charges and disputes

If you believe you were charged in error, contact support@twilight.pics with your account email and the invoice ID. We respond within one business day and refund mistaken charges in full, whatever the state of the credits and without the 30 day limit in section 3. That covers a duplicate charge, a charge after cancellation, an unexpected upgrade, and a subscription you did not mean to start.

5. Chargebacks

We prefer to handle billing disputes directly. Filing a chargeback before contacting us does not invalidate this policy, but it slows resolution and may result in account suspension while the dispute is pending.

6. Changes to this policy

We may update this policy. Material changes will be announced in the changelog and on this page. Continued use of the service after a change constitutes acceptance.

7. Contact

Questions about this policy should go to support@twilight.pics. See contact support for what to include.