Refund Policy

This policy covers when and how Twilight refunds credits and subscription payments. For a quick summary, see refunds: short version.

1. Automatic credit refunds

When an edit fails for a technical reason — the AI model returned an error, timed out, or did not produce an image — Twilight refunds the deducted credit to your bonus pool automatically. No support contact is required. You will see a toast in the editor and a row in your credit history with type refund.

Automatic refunds apply only to edits that did not produce an image. They do not apply to edits that completed successfully but produced a result you are unhappy with.

2. Quality-based credit grants

If an edit completes but you are not happy with the output, click the flag icon on the edit and select a reason. Reports are reviewed by a human and we routinely grant goodwill credits for genuinely poor outputs. We cannot do this automatically because every user would be eligible to refund the majority of their spend, which is not viable.

3. Subscription fees

Subscription fees are billed monthly or annually in advance. We do not pro-rate refunds for partial periods on cancellation. When you cancel, you keep access and your remaining subscription credits through the end of the billing period you have already paid for. Bonus credits never expire and survive cancellation.

4. Mistaken charges and disputes

If you believe you were charged in error — duplicate charge, charge after cancellation, unexpected upgrade — contact support@twilight.pics with your account email and the invoice ID. We respond within one business day and refund mistaken charges in full.

5. Chargebacks

We prefer to handle billing disputes directly. Filing a chargeback before contacting us does not invalidate this policy, but it slows resolution and may result in account suspension while the dispute is pending.

6. Changes to this policy

We may update this policy. Material changes will be announced in the changelog and on this page. Continued use of the service after a change constitutes acceptance.

7. Contact

Questions about this policy should go to support@twilight.pics. See contact support for what to include.