Contact support

We are a small team. Our goal is to respond within one business day (Monday to Friday, South Africa time).

Best ways to reach us

For complaints about a specific edit: click the flag icon on the edit itself in the editor. This automatically attaches the photo, the prompt, the model used, and your account info to the report. It is by far the fastest path to a resolution.

For everything else (billing, account access, business questions): open a ticket at twilight.pics/support. You'll see our replies right there and get them by email too, and we see your account context alongside the ticket, so there's no back-and-forth about which account you mean.

Prefer email? Write to support@twilight.pics. It lands in the same inbox. Reply to any of our emails and it threads onto your existing ticket automatically.

What to include

• A short description of what is wrong.
• For billing issues: the invoice ID or last-4 digits of the card.
• For an edit issue: the project URL or share link, plus what you expected vs what you got.
• If you're emailing from a different address than your account, mention your account email.

What we do not handle by ticket or email

• Refund requests for individual edits: use the flag icon in the editor instead. Refund requests elsewhere get pointed back to the in-app flow because we need the edit context to evaluate them.
• Custom enterprise plans. These go to sales@twilight.pics instead.

Status

If something seems broken across the whole product, check our status page before opening a ticket. If everything is green there and you are still hitting issues, that is exactly the kind of report we want.