Refunds: short version
Unused credits are refundable for 30 days. Failed edits refund themselves. Here is the rest.
The short version of our full refund policy:
Money back on unused credits
Within 30 days of any payment, whether a plan charge or a one-time credit pack, we refund the unused portion of the credits it bought. The refund is pro-rata on what is left: use a quarter of them and we refund three quarters of what you paid, use none and we refund all of it. The credits being refunded come off your balance at the same time.
Email support from your account address with the invoice ID from your receipt. We work out the unused portion from your credit history and confirm the amount before sending anything back.
Automatic refunds
If an edit fails for a technical reason (the AI model errored, timed out, or never produced an image), we credit your bonus pool back the same amount that was deducted. No action needed on your part. You will see a toast in the editor that says "Edit failed. Credit refunded." This has no time limit.
Manual review
If an edit completes but you are unhappy with the result, click the flag icon on the edit and pick a reason. Reports with notes get reviewed by a human. We often grant goodwill credits for clearly bad outputs even though we cannot do it automatically.
Charges you did not mean to make
A duplicate charge, a charge after you cancelled, an unexpected upgrade, or a subscription started by accident is refunded in full. That is not limited to 30 days and does not depend on whether the credits were used.
What we do not refund
- Credits already spent on edits that completed successfully and look reasonable.
- Payments more than 30 days old, unless the charge itself was a mistake.
- Subscription credits from a previous month, which reset rather than roll over.
Subscription cancellations
You can cancel any time from billing settings. You keep access and your remaining subscription credits through the end of the period you have paid for. Bonus credits never expire and survive cancellation. If you cancel within 30 days of the payment, the unused-credits refund above still applies.
If you have a billing dispute that does not fit any of the above, email support and include your account email and the relevant edit or invoice ID.