Receipts and invoices

You get a receipt automatically

Every successful payment sends a receipt to the email address you used at checkout. That covers credit packs and top-ups, the first month of a plan, every monthly renewal, and any prorated charge when you change plan. It usually lands within a minute of the payment.

Find every receipt in one place

Go to Settings → Billing → Receipts. Every payment on your account is listed there, newest first, with:

• Invoice opens the Stripe-hosted invoice, which you can print or save.
• PDF downloads the invoice as a file.
• Email me a copy sends the receipt to your inbox again.

Credit purchases have an invoice too, not only subscriptions.

Add a business name or VAT number

If you buy on a company card, your invoices should say so.

• At checkout, tick I'm purchasing as a business and enter the company name and tax ID.
• Later, open Settings → Billing → Manage Subscription and update your billing information.

Once saved, the details print on every invoice from then on.

Refunds

When we refund a payment, you get a confirmation email the moment the money is sent back. Refunds usually appear on your card within 5 to 10 business days, depending on your bank. See the refund policy for when refunds apply.

Bought credits before creating an account?

Trial users can buy credit packs without saving an account. The receipt goes to the email you typed into checkout. Once you save your account, the payment appears under Receipts like any other.

Didn't get a receipt?

1. Check your spam or promotions folder for a message from Twilight.
2. Open Settings → Billing → Receipts and use Email me a copy.
3. Still nothing? Contact support and mention the date and amount, and we will send it by hand.